Home > Press > Oerlikon repeats #1 in Customer Satisfaction Survey Company polishes a solid business year with top customer rankings
Once again, the results of the annual customer satisfaction survey from VLSIresearch confirm Oerlikon Systems' position as the #1 winner of the "THE BEST Small Suppliers of Wafer Processing Equipment" category and as the #2 supplier in the "Focused Suppliers of Chip Making Equipment" sector. The company's record-setting results raise the bar with an increased score.
Oerlikon repeats #1 in Customer Satisfaction Survey Company polishes a solid business year with top customer rankings
Balzers, Liechtenstein | Posted on June 19th, 2012
"Congratulations to Oerlikon Systems for a well-deserved award," lauds G. Dan Hutcheson, CEO of VLSIresearch. "Your customers voted and kept Oerlikon at the top of our survey by repeating your impressive 2011 results with "THE RANKED 1st" award in "THE BEST Small Suppliers of Wafer Processing Equipment" category and a 2nd place "10 BEST" award among "Focused Suppliers of Chip Making Equipment" - a remarkable result!"
The annual survey of the "10 BEST" Customer Satisfaction awards is carried out by VLSIresearch. This year's survey covered more than 99% of the chip market. Widely recognized by the semiconductor industry as a valid measure of product quality and company performance, the "10 BEST" survey is based on customer satisfaction ratings among fifteen categories based on three key factors: supplier performance, customer service, and product performance.
Confirming a record-setting ranking
"To stay on top year after year is a result of listening to our customers' feedback and executing against a plan. That we exceeded the record-breaking 2011 VLSIresearch survey results again this year is simply fantastic news for all our people that worked hard to meet our customers' expectations," says Albert Koller, Head of the semiconductor business at Oerlikon Systems. "It's a welcome vote of confidence that underlines how we remained focused on what's important."
The VLSIresearch survey results add brighter shine to a year of continued growth at Oerlikon, which was based on a strong market response to innovative new solutions launched during the previous year.
Consistency and excellence
Oerlikon, is a consecutive winner in the annual VLSIresearch surveys, rated as "THE BEST" Small Supplier of Wafer Processing Equipment for the 12th year in a row. After many years of continually better rankings (and winning previously in 2010 and 2011), the company has now repeated as #1 in THE BEST Small Suppliers of Wafer Processing Equipment for the last three years. Oerlikon also repeated its category-winning results with the #2 overall spot in the highly competitive "Focused Supplier of Chip Making Equipment" category; which covers all sectors of the semiconductor industry: wafer processing, assembly, packaging, testing, etc.
"Our core values of ‘excellence' and ‘integrity' lie at the heart of these amazing results. We continue to strive to be the best at what we do and build on trust as a reliable business partner to all of our stakeholders," adds Andreas R. Dill CEO of the Segment Advanced Technologies. "We're thrilled with the VLSIresearch survey rankings that echo our customers' respect and appreciation for the diligence of our entire team. This one belongs to all of us."
Oerlikon (SIX: OERL) is a leading high-tech industrial group specializing in machine and plant engineering. The Company is a provider of innovative industrial solutions and cutting-edge technologies for textile manufacturing, drive, vacuum, thin film, coating, and advanced nanotechnology. A Swiss company with a tradition going back over 100 years, Oerlikon is a global player with more than 17 000 employees at over 150 locations in 38 countries and sales of CHF 4.2 billion in 2011. The Company invested in 2011 CHF 213 million in R&D, with over 1 200 specialists working on future products and services. In most areas, the operative businesses rank either first or second in their respective global markets.
About Oerlikon Systems
Oerlikon Systems offers cost-efficient and flexible thin film deposition systems and processes to key markets: Semiconductors and Advanced Nanotechnology. Focus in Semiconductors is on applications for advanced packaging, hard disk read/write heads, LEDs, Micro-Electro-Mechanical Systems (MEMS).
Advanced Nanotechnology targets the “clean technology” markets with energy conversion, energy storage and increased energy efficiency applications.
In 2011, VLSI Research presented Oerlikon Systems with a “Five Star Award” in recognition of extraordinary customer satisfaction. This award is given only to a select group of semiconductor system manufacturers and underlines our technology leadership and strict adherence to ISO standards for quality management and sustainable production processes.
Headquartered in Liechtenstein, Oerlikon Systems employs 200 around the world, with sales and service centers in the U.S.A., Europe, China, Taiwan, Korea, Singapore and Japan.
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Sven E. Jarby
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