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Home > Press > Asylum Research Introduces the AFM Industry’s First Five-Year Instrument Warranty

Abstract:
Asylum Research announced today that it has extended its standard two-year warranty coverage to five years on all its Atomic Force/Scanning Probe Microscopes, an industry first. The five-year "bumper-to-bumper" warranty covers parts and labor on Asylum's CypherTM, MFP-3DTM Atomic Force Microscopes (AFMs) and MFP NanoIndenters. In the unlikely event of a breakdown during normal usage, Asylum will repair the system, or replace the broken part, at zero cost to the user. This new warranty coverage, in addition to Asylum's exclusive six-month, no-questions-asked, money-back guarantee, sets a new and higher standard for customer protection. Asylum offers the lowest cost of ownership of any AFM company, including lifetime hardware/software support at no charge, free software updates, and free OnSightTM online remote diagnosis. In addition, Asylum has the fastest repair turnaround in the industry, averaging less than eight working hours initial response time, 24 hour solution/diagnosis time, and 48 hour in-factory repair/replace time.

Asylum Research Introduces the AFM Industry’s First Five-Year Instrument Warranty

Santa Barbara, CA | Posted on May 31st, 2012

"We want our customers to know that when they purchase an Asylum instrument that they become part of the Asylum family - with our assurance that we will take care of them with the best products, hardware, software and applications support available," commented Jason Cleveland, Asylum CEO. "Due to the high reliability of our AFMs, we don't make much money on service. When we looked at the numbers, this was an easy decision to make."

"Many customers don't consider the cost of ownership when they purchase other AFMs and get stuck with costly repairs and downtime in the future, " added Roger Proksch, Asylum President. "Customer support has always been our priority, not a profit center. Our customer support team has been a huge advocate for offering the additional coverage. It is on their recommendation that we are extending this warranty back to all customers who purchased an Asylum instrument after January 1, 2012."

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About Asylum Research
See what our users are saying about Asylum Research:

www.asylumresearch.com/References/Testimonials.shtml

Asylum Research is the technology leader in atomic force and scanning probe microscopy (AFM/SPM) for both materials and bioscience applications. Founded in 1999, we are an employee owned company dedicated to innovative instrumentation for nanoscience and nanotechnology, with over 300 years combined AFM/SPM experience among our staff. Our instruments are used for a variety of nanoscience applications in material science, physics, polymers, chemistry, biomaterials, and bioscience, including single molecule mechanical experiments on DNA, protein unfolding and polymer elasticity, as well as force measurements for biomaterials, chemical sensing, polymers, colloidal forces, adhesion, and more. Asylum’s product line offers imaging and measurement capabilities for a wide range of samples, including advanced techniques such as electrical characterization (CAFM, SKPM, EFM), high voltage piezoresponse force microscopy (PFM), thermal analysis, quantitative nanoindenting, and a wide range of environmental accessories and application-ready modules.

Asylum’s MFP-3D set the standard for AFM technology, with unprecedented precision and flexibility. The MFP-3D is the first AFM with true independent piezo positioning in all three axes, combined with low noise closed-loop feedback sensor technology. The MFP-3D offers both top and bottom sample viewing and easy integration with most commercially-available inverted optical microscopes.

Asylum’s Cypher AFM sets the new standard as the world’s fastest and highest resolution AFM. Cypher provides low-drift closed loop atomic resolution for the most accurate images and measurements possible today, >20X faster AC imaging for images in seconds instead of minutes or hours, Spot-OnTM automated laser and photodetector alignment for easy setup, integrated thermal, acoustic and vibration control, and broad support for all major AFM/SPM scanning modes and capabilities.

Asylum Research offers the lowest cost of ownership of any AFM company. Ask us about our industry-bestfive year warranty, our legendary product and applications support, and our exclusive 6-month money-back satisfaction guarantee. We are dedicated to providing the most technically advanced AFMs for researchers who want to take their experiments to the next level. Asylum Research also distributes third party cantilevers from Olympus, Nanoworld/Nanosensors, and our own MFM and iDriveTM tips.

For more information, please click here

Contacts:
Terry Mehr
Director of Marketing Communications
Asylum Research
6310 Hollister Avenue, Santa Barbara, CA 93117
805-696-6466 x224

Copyright © Asylum Research

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